Mutual benefits for merchant & consumer | GETBATS

Frequently Asked Questions


Allow store administrator to add or edit outlets' information:

To ADD new outlet/store :

  1. Click "+ Add Outlet", fill in the outlet information required.

  2. Outlet ID: You may create your own 5-digit Outlet ID.

  3. To update the Latitude and Longitude (exact location), click only if you are at the store location.

To Edit business information:

Click "Edit" button to edit the outlet's details.

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If you would like your customers to search your store at their fingertips, you may print the QR code to display on your counter.

You may also request from GETBATS Merchant Support team to print for you. Please email your request to : merchants@batsmail.com

Allow store administrator to add or edit users’ information.

User Group:

  1. Admin - Admin is granted the permission to view and edit the following info:

    1. Merchant ID (View only)

    2. Merchant Mobile (At all outlets, view and edit for all Admin, all User, all Cashier) 

    3. Merchant Email (At all outlets, view and edit for all Admin, all User, all Cashier) 

    4. Login PIN (At all outlets, view and edit for all Admin, all User, all Cashier) 

  2. User - User is granted the permission to view and edit the following info:

    1. Merchant ID (View only)

    2. Merchant Mobile (View only for User own and all Cashier, edit only for User)

    3. Merchant Email (View only for User own and all Cashier, edit only for User)

    4. Login PIN (View and edit only for User own)

  3. Cashier - Cashier is granted the permission to view and edit the following info:

    1. Merchant ID (View only)

    2. Merchant Mobile (View and edit only for Cashier own)

    3. Merchant Email (View and edit only for Cashier own)

    4. Login PIN (View and edit only for Cashier own)

*ALL user group are entitled to perform transaction approval (approve rebates claimed by member)

Allow store administrator to view or void the approved transaction.

Cancel or Void an approved transaction can be performed ONLY:  

  • For approved transactions within 24 hours.

  • If you are the user with access privilege - Merchant Owner (Admin) or Outlet Supervisor (User).

Allow store administrator to view, download and print the invoices for specific month.

Note: An invoice will be sent to Merchant Owner’s registered email monthly.

- Payment should be made within 7 working days upon receipt of invoice.

- After payment has been made, kindly send the payment slip/confirmation to info@batsmail.com or WhatsApp to 010-9600 844.
- A penalty of 10% per month will be charged on all overdue amounts.

 

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